
Questions, answered
What is a custom pet pillow?
A soft cushion printed with your pet's photo and cut along your pet's outline, with a thin white border. The front shows your pet; the back is plain white.
What sizes are there?
Three sizes, measured on the longest side: 10, 16 and 22 inches. The other side follows your pet's shape, so a sitting cat at 16 inches is roughly 16 × 11 inches. The 16-inch pillow is about the size of a medium cat.
What kind of photo works best?
A bright, sharp phone photo with your whole pet in the frame and no people or hands in it. Photos taken at your pet's eye level work best.
How long does it take to arrive?
Each pillow is made to order. Most orders arrive 5–12 business days after you order: usually 2–8 business days to make it, then 3–4 business days in transit.
When is the Christmas order deadline?
We'll post our Christmas order-by date here as soon as our production partner confirms its holiday cutoffs.
Where do you ship?
We ship to the 48 contiguous U.S. states and Washington, D.C., and shipping is free. We can't ship to Alaska, Hawaii, U.S. territories, military (APO/FPO) addresses or outside the U.S. yet.
Can I put two pets on one pillow?
Yes, if both pets are in the same photo and close together. The white border joins them into one pillow shape.
What if my pillow arrives damaged or misprinted?
Email us a photo within 14 days of delivery and we'll send a free replacement. There's no need to send the original back. Because every pillow is made just for you, we can't take returns for a change of mind.